Your rights to return goods are protected under the EU Distance Selling Directive. Purchases, excluding bespoke items, may be returned to us for a refund. Before returning any item, you must contact RSP Direct for Authorisation. You must do this within fourteen days of the delivery of your order. We may not be able to accept your return without prior authorisation. Goods must be returned to RSP Direct unless we ask you to return them directly to a supplier.

YOU WILL NEED TO PAY FOR THE POSTAGE AND PACKING COSTS TO RETURN THE ITEM. THESE ARE NON-REFUNDABLE.

In order to receive a refund, your purchase must be returned in as-new condition, in original packaging, including keys if applicable. Please allow 14 days from date of return for refunds to be processed and credited to your account.

PLEASE NOTE: Bespoke items, customised items, additional keys, and keys cut to a specific system, are not covered by our returns policy.