Making A Purchase: All sales are subject to our Terms and Conditions.

To buy online, click on any items that you wish to buy and put them into your shopping cart by entering the quantity required followed by the add button. Your shopping cart will be updated. You can change the quantity of items to order, or remove items from the cart page. Click on Checkout and you will be asked for your login email and password or to register your details if you haven't already done so, this will speed up the checkout process. Payment is processed via PayPal and you can choose to pay using your Paypal account if you have one or securely using your debit or credit card.

Your order details and order number will be confirmed at the end of the order process and you will be sent a confirmation email. You can phone or email us, quoting your order number, to get on update on your order status. We will send you a VAT invoice receipt on completion of your order.

Shipping And Handling: We only deliver to UK Mainland addresses. A signature is required on all deliveries excluding items sent by Royal Mail's standard 1st class service. All items are delivered from Monday to Friday, usually between 8.00am and 5.00pm.

Our principle carrier for items sent by Next Day Courier is Initial City Link, although we do use other couriers. If no-one is available to sign for the item at the delivery address when the courier calls, a card will be left detailing how to arrange re-delivery or collect the item from the courier's local depot.

Our couriers may return parcels to us if you have not collected the goods in time. In such cases we reserve the right to charge a £5.90 administration and postage charge to cover the costs involved.

Please check your order is complete and the goods are undamaged as soon as you receive them. Please contact RSP Direct within two days of receiving your parcel to notify us of damaged goods or incomplete orders.

Please Note: Expected delivery dates or times given by RSP Direct, our suppliers, or our carriers are given as a guide only. We cannot be held liable for any losses or costs incurred from delivery at a different date or time.

Back Orders: If your item is not in stock, we will put your order on our back order system. You will be emailed with an indication of the anticipated delivery date and given the option to cancel your order if you would rather not wait.

Tax Charges: All sales are subject to 15% UK VAT.

Guarantee: Products are covered by the Manufacturer's warranty or guarantee. Where possible we will indicate the period of the warranty. The terms of the warranty are normally included with the product or are available from the manufacturer. Some warrantee's may require you to return the item directly to the manufacturer or to ourselves if you are making a warranty claim.